Defect Replacement Form

Report damaged items or manufacturing defects. We’ll make it right, fast and free.

Report Defect

Fill out our simple form with photos of the defective item.

Free Shipping

We provide prepaid shipping labels. No cost to you.

Fast Replacement

Get your replacement item shipped free within 14 business days.

Required Photos to Speed Up Your Claim

To help us process your defect claim quickly, please take clear photos as specified below. Using your camera phone makes this process easy!

🎳 Bowling Balls

We need 4 pictures total:

  1. Picture of the defective area or crack
  2. Picture of the ball’s logo
  3. Picture of the drilled finger hole area
  4. Picture of the ball’s serial number

👟 Bowling Shoes

We need 3 pictures total:

  1. Picture of the defective area
  2. Picture of the complete shoe
  3. Picture of the tongue showing shoe size

👜 Bowling Bags

We need 2 pictures total:

  1. Picture of the defective area
  2. Picture of the complete bag

🔧 Accessories

We need 2 pictures total:

  1. Picture of the defective area
  2. Picture of the complete item

Submit Your Defect Claim

Complete the form below with your order information and photos. Our team will review your claim and respond within 1-2 business days.

  • MM slash DD slash YYYY
  • Drop files here or
    Max. file size: 50 MB.

    Need Help?

    Can’t upload photos or need assistance? Call us directly:

    800-279-2695

    Mon-Fri: 8:30am – 5:30pm EST

    Other Options

    Return/Exchange
    Contact Support

    If your product is defective and you would like to file a warranty claim, you will NOT be responsible for shipping and insurance cost to our warehouse. If the product defect warrants a claim and is within the warranty period, we will ship you (free of charge – Contiguous US) a new product to replace the defective product.

    Replacement Process:

    • If the original product is no longer available, we will ship a similar product equivalent to the value you paid
    • If no suitable replacement can be located, you will receive a credit equal to the original price paid for your next purchase
    • Drilling charges are not reimbursable
    • If your ball was drilled by BowlersMart.com, your new ball will be drilled free of charge as part of warranty replacement
    • Manufacturer warranty claims can take up to 14 business days for approval

    If your ball is defective and you have purchased the Double the Warranty Plan, we will issue a shipping label for you to ship the product to us free of charge. If the product defect warrants a claim and is within the claim period, we will ship you (free of charge – Contiguous US only) a new product to replace the defective product.

    If the original product is no longer available, we will ship a similar product equivalent to the value you paid for the original product. In cases where a suitable replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase with BowlersMart.com.

    If you have received an item that is damaged during shipping and you feel that it needs to be returned, please follow these steps:

    • Contact us within 72 hours of delivery if product is defective or damaged
    • Use the form above with a description of the damage and photos of the item (and shipping box if it was damaged in shipping)
    • If you cannot send images of the damage, please call us at 800-279-2695

    Use Defect Claims for:

    • Manufacturing defects or flaws
    • Items damaged during shipping
    • Products that don’t function as intended
    • Warranty-covered issues

    Use Returns/Exchanges for:

    • Wrong size or fit
    • Changed your mind about purchase
    • Want different color or style
    • General satisfaction issues

    CLICK HERE FOR RETURNS & EXCHANGES

    📸 Photo Tips

    For Best Results:

    • Use good lighting
    • Take clear, focused photos
    • Show defect up close
    • Include overall item view
    • Capture serial numbers clearly

    We Stand Behind Our Products

    Manufacturing defects happen, but they shouldn’t cost you anything. We’ll handle the shipping, replacement, and make sure you get back to bowling as quickly as possible.

    Continue Shopping